Big Train Store^TM Contact Page

We put this page together is to help us answer your questions more effectively.

For more information, you may contact us through:

Big Train Store
Breakthrough Communications
4923 W. National Rd.
Springfield OH 45504

Or type your name, e-mail address, and message into the following form. In case you wondered, no salesman will call, and your contact information will not be given to anyone else under any circumstances. But it would help us plan future products and maybe even answer your question better if you'd help with a handful of survey questions, too.

Do you Need the Order Tracking Pages Instead? Note: I don't sell trains, I only review and occasionally accept advertising for products I believe in. So I can usually answer questions about the quality or size of the product, but I can't answer questions about orders. If you have questions about an order you placed with one of our recommended suppliers, please check the links below:

• If you ordered a Hawthorne Village product, please find a copy of your order or invoice and go to the Bradford Exchange Contact Page or call the Bradford Exchange customer service phone number: 1-866-907-3607. In Canada, call 1-866-285-0932. (This used to be called "Collectibles Today," in case you wondered.)
• If you ordered a Lionel product, the best place to start is on the Lionel Order Tracking page.
• If you ordered any other product, including Bachmann, Hawthorne Village, and AristoCraft, please go to the general Order Tracking page.

For all other questions, concerns, suggestions, etc., please use the form below.

Note for Real People Who Want to Sign Up Sadly, every week dozens of spammers and jokesters fill out this form thinking that somehow their unwelcome advertisements or content will show up on my site (they don't). Some of those fake request from spammers even come with real people's e-mails attached - they've harvested someone else's address book so their requests would look legit. So I'm now asking people who want to subscribe to our newsletters to supply their real full name and some information about themselves and/or their hobby so we know it's it's not just a random spam attempt. You can check off boxes that apply to you (I can tell if a real hobbyist does this), and/or you can add a comment about trains or related hobbies. Considering how much personal information I've shared over the years on these web pages, I don't think that's asking too much. Again, NONE of your personal information will every be revealed, sold, traded, or used in any way except for me to have a better idea of who my readers are.

Update for 2010 - Before this year when someone signed up with no information to speak of, I used to e-mail them back and ask them to verify the request. As often than not, they had never heard of us - some spammer had just used their e-mail address in a vain attempt to hack our site. Unfortunately, that kind of followup on our part meant that we spend hours following up on would-be hackers that we could have spent helping out real people with real questions.

So, sadly, if you attempt to sign up with no information to speak of, we will probably delete your request without even getting back to you. I heartily apologize for any inconvenience, but the fake sign-up requests have gotten out of control at our end, and we want to devote our attention to real people with real questions.

Thanks, and happy railroading,

Paul Race

Big Indoor Trains^TM